FAQ – Frequently Asked Questions

What is freshSingle?

freshSingle.com is a free online dating site and app for singles from all over the world who want to meet other singles locally or internationally, flirt, chat, and search for a serious relationship or new friends.

All freshSingle features are free of charge. These include searching for profiles, viewing profiles, sending and receiving messages, and using the chats. The free service is funded by advertising. You do not need a paid subscription to use freshSingle.

If you would like to use freshSingle without ads, you can voluntarily choose an ad-free subscription. This subscription is optional and is not required to use the free, ad-supported version.

freshSingle places a strong emphasis on safety and authenticity. New profiles are manually reviewed by our support team. When necessary, a user's identity may be verified through a video identity verification process. Users who have successfully completed video identity verification are marked with the Verified Badge on their profile.

How does freshSingle work?

Register for free at freshSingle.com, create your personal profile, and then search for other singles, view their profiles, and exchange messages.

All freshSingle features are free to use. There is no paid premium membership.

Is freshSingle.com really free?

Yes. You can use freshSingle completely free of charge. No subscription is required for free use. All features, including searching for profiles, viewing profiles, sending messages, and using the chats, are free.

How is freshSingle funded even though it is free to use?

freshSingle is funded through advertising. This allows us to offer all dating site features free of charge.

Is freshSingle free for both women and men?

Yes. freshSingle is free for both women and men. Regardless of gender, there are no membership or subscription fees for any of the dating site's features.

How can I use freshSingle for free?

You can use freshSingle for free without an ad-free subscription. The free service is funded by advertising. To use it, you must consent to receiving ads and allow ads on freshSingle.

Does freshSingle offer a premium membership?

No. freshSingle does not offer a paid premium membership. All dating site features are free to use.

Why does the dialog asking me to choose between free ad-supported use and the ad-free subscription keep appearing even after I agreed to receive ads?

When using freshSingle, you can choose between the free, ad-supported version and the optional ad-free version. If you use an ad blocker, ads cannot be displayed. In this case, the dialog asking you to choose between free ad-supported use and the optional ad-free subscription may appear again. This does not mean that an ad-free subscription is required.

If you want to use freshSingle.com for free, disable your ad blocker for freshSingle or add freshSingle as an exception.

Is freshSingle.com safe and trustworthy?

freshSingle uses various measures to help ensure the safety of the platform. New profiles are manually reviewed by our support team. If there are specific indications of spam, fraud, or other suspicious activity, we conduct additional checks. For example, we use a video identity verification process to verify a user's identity using an official government-issued ID.

How are profiles reviewed on freshSingle?

New profiles are manually reviewed by our support team. As part of this process, we look for suspicious activity, spam, abusive content, and signs of fraudulent activity.

If a more thorough review of a user is required, we conduct an identity check using a video identity verification process.

What does the Verified Badge mean?

The Verified Badge identifies a profile whose owner has successfully verified their identity through a video identity verification process. The badge is displayed on the user's profile and in chats. Verification can be completed voluntarily by the user or required by freshSingle in certain cases to confirm identity.

Can I get verified voluntarily?

Yes. You can voluntarily verify your identity with freshSingle using a video identity verification process. Once verification is successful, the Verified Badge will be displayed on your profile.

In certain situations, freshSingle may also require identity verification—for example, if there are concrete indications of spam or fraud, or if a user profile appears suspicious.

As a verified user, you can choose in your settings whether you want to receive messages only from other verified users or from everyone. Limiting messages to verified users helps reduce spam and scams.

Are there fake profiles or operator-managed profiles on freshSingle?

No. freshSingle does not create or operate artificial user profiles, and there are no user profiles created, operated, or managed by the operator of freshSingle. Profiles on freshSingle.com are created and managed by the respective members themselves.

This does not mean that individual users cannot register with false information or pretend to be someone else. That is why freshSingle manually reviews new profiles. Users can also report suspicious profiles and messages directly to freshSingle.

Can I report suspicious users and messages?

Yes. If you have doubts about the authenticity of a user profile or receive a suspicious or fraudulent message, you can report the user to freshSingle.

To do so, click "Report SPAM & SCAM" in the user's profile or in the message thread. Our support team will then review the reported user and take appropriate action if a violation is found.

I registered, but I can't log in. What should I do?

After registering, your account must first be activated. You will receive an email containing an activation link. Click the link to activate your account. You will only be able to log in to freshSingle after completing this step.

I didn't receive an account activation email. What should I do?

First, check the spam or junk mail folder in your email program and with your email provider. Look for a message from freshSingle.

If you cannot find the activation email, you can request it again. We recommend adding our sender address, support@freshsingle.com, to your trusted senders or allowlist. This can also help ensure that future notifications from freshSingle are delivered successfully.

How can I receive the activation email again?

If you did not receive the activation email, you can request it again. To do so, go to our reactivation page and enter the email address you used to register.

Then check your email and confirm your registration by clicking the activation link.

What kind of experiences have users had with freshSingle?

Many users have shared positive experiences with freshSingle. We regularly hear from members who met through freshSingle.com and thank us for offering a free dating platform.

Why isn't freshSingle recommended on comparison websites?

freshSingle does not operate its own affiliate programs and does not pay commissions for referred registrations. Comparison websites that fund their recommendations or revenue, at least in part, through affiliate commissions therefore do not receive a commission for registrations referred to freshSingle through their site.

Therefore, the fact that freshSingle.com is not listed or recommended on a comparison website does not automatically mean that our platform was excluded because of negative user experiences or poor quality.

Is my freshSingle profile private or public?

You can decide how visible your profile should be. If your profile is public, people who are not logged in can also access it on the internet. If your profile is not public, its visibility is restricted.

You can change your profile visibility settings at any time in the members' area.

Who can see my freshSingle profile?

That depends on the profile visibility setting you choose. If you make your profile publicly visible, it can generally be found and accessed on the internet by people who are not logged in. If you disable public visibility, your profile will only be visible to other registered and logged-in singles.

Where can I change my profile visibility settings?

You can change your profile visibility in the settings section of the members' area. There, you can choose whether your profile should be private and accessible only to registered users or publicly visible on the internet.

Can my profile be found on Google, Bing, or other search engines?

Yes, a publicly visible profile can generally be found by search engines such as Google or Bing and displayed in their search results. Whether and when a search engine actually indexes and displays a profile is decided by the respective search engine.

If your profile is not publicly visible, it cannot be found publicly through search engines.

Can I limit who can send me messages based on age?

Yes. You can use the message filter to specify the age range of users who are allowed to send you messages.

In the members' area, open "Settings" and scroll down to the "Message Filter" section. Select the desired age range and click "Save".

Can I send messages to other singles on freshSingle for free?

Yes. Sending and receiving messages and using the chats are among freshSingle's core free features. No paid premium membership is required.

What do the icons next to my messages mean?

• A closed (bold) envelope indicates that the message has not been read yet.
• An open envelope means the message has been read by the recipient.
• A red triangle shows it’s an outgoing message you sent.
• A green triangle indicates an incoming message you received.

How can I delete my freshSingle.com profile?

You can delete your freshSingle profile yourself at any time. Log in to your account, open "Settings", and then select "Cancel Membership".

I deleted my profile. Why is my photo still visible on Google or Bing?

After you delete your profile, the corresponding content is no longer available on freshSingle. However, search engines such as Google or Bing may continue to display content they previously indexed in their search results for some time.

The search engines must revisit the relevant page and update their search index. We have no direct influence over how quickly this update occurs or how the content is displayed in search results.

I still have a question after reading the FAQ. How can I contact freshSingle?

If your question is not answered in the FAQ, you can contact freshSingle Support at any time. Send us a message at support@freshsingle.com. We will be happy to help with questions about registration, using the service, and your account.

Can I support freshSingle?

Yes. If you like freshSingle and would like to support the continued development of our free dating site and app, you are welcome to make a donation.