FAQ - Frequently Asked Questions

General

Is freshSingle.com really completely free?

Yes! freshSingle.com is entirely free. All services, such as messaging and chat, can be used at no cost without any fees.

Is your dating site free for both women and men?

Absolutely, freshSingle.com is free for everyone—women and men alike.

Safety & Trustworthiness

Is freshSingle.com safe and reputable?

The safety of our users and the trustworthiness of freshSingle.com are top priorities. That’s why we manually review every new profile. In cases of suspected spam or fraudulent activity, we verify a user’s identity through a video identification process using an official ID.

How to tell if a user’s profile has been verified?

Verified profiles are marked with a "Verified Badge" on the user’s profile. This badge confirms that the user has been verified by our support team and their identity has been confirmed.

How to report suspicious users or profiles?

If you have doubts about a profile’s authenticity or receive a suspicious message, you can report it. Simply click "Report Spam & Scam" in the user’s profile or message thread.

Registration & Activation

I’ve registered but can’t log in. What’s wrong?

Before you can log in, your account needs to be activated. After registering, you’ll receive an email with an activation link. Click this link to activate your account, and then you’ll be able to log in.

I didn’t receive the activation email. What should I do?

If you haven’t received the activation email, please check your email’s spam or junk folder and your email provider’s spam filter. Add our sender address, support@freshsingle.com, to your whitelist to ensure you receive future notifications about new messages.

How to request the activation email again?

To resend the activation email, visit this page and enter the email address you used during registration. Then check your inbox and click the activation link to complete your registration.

Member Area

Messaging

What do the icons (envelope, triangles) next to messages in my inbox mean?

• A closed envelope (bold) indicates an unread message.
• An open envelope means the message has been read by the recipient.
• A red triangle shows it’s an outgoing message sent by you.
• A green triangle indicates an incoming message received by you.

Privacy

How to limit messages to users within a specific age range?

Go to "Home", click "Settings" and scroll to "Message Filter" and set the preferred age range. Click Save. Now, only users in your age range can message you.

Deleting Your Account

How to delete your profile on freshSingle.com?

To delete your profile, log into your account. On "Home" click "Settings" and select "Cancel Membership."

I deleted my profile, but my photo still appears in search engines like Google, Bing, etc. Why?

Content that no longer exists, including photos, is automatically removed by search engines over time. Unfortunately, we have no control over external platforms like Google, Bing, or Yahoo.

Support

I still have an unanswered question despite reading the FAQ. What can I do?

Feel free to contact us anytime with your questions. We’re happy to help!

I love freshSingle.com! Can I support your free dating site?

Yes, you can support us with a quick, secure, and free donation via PayPal. Your contribution helps us continue improving freshSingle.com.